TERMS AND CONDITIONS

Calico Laine has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information excluding any credit or debit card information is stored in encrypted format at all times. More specifically, your credit or debit card information is only used by Calico Laine until your transaction is completed - it is never stored on a server or saved in a database, online or off. Additionally, all user information is protected by a multi-layer firewall based security system.

We accept Visa, MasterCard, Solo, Visa Electron and Maestro as forms of payment. We also accept payment via Paypal.

We understand that some of our customers may prefer to place their order by telephone. To do this, please call our sales line anytime between 09.00 and 17.00, Monday to Friday, and between 09.30 and 16.30 Saturday on 0151 336 5982 or 0044 336 5982 from abroad.  Our friendly and knowledgeable sales advisors are also available to provide expert advice on all of our products and services, prior to placing your order. Please note: The quickest and more preferred way is to order online. 

After placing your order we will send a confirmation email to your specified email address. If you do not receive your confirmation email, please check your “junk” mail folder. Once your order has been shipped you will receive a dispatch notifciation email confirming that your order is on its way. 

For shipping prices and estimated delivery, please view our full delivery policy here.

If your parcel is late or undelivered you must notify us within 14 days from the date of dispatch. If you notify us after this time period a refund or replacement will not be granted.

We are confident that you will be happy with your order from Calico Laine.  If for any reason you wish to return an item we have a returns policy in place:

The first thing to do is contact us via email or by phone with your order number. 

In the case of any items not meeting the purchaser's requirements, if a return is agreed all items must be sent back to us in accordance with our policy on Refunds and Exchanges.

In the case of damaged/defective goods, or incorrect goods, once a return has been agreed with us we will then email you a free post PDF stamp to attach to the front of your parcel.

Take your parcel to your local Post Office for return and ensure you retain your proof of postage.

Once we receive your items back we will then be in touch to confirm your refund/exchange has been actioned.

If you decide that your item does not quite meet your requirements we will be happy to provide a refund or an exchange, providing the item is in original condition.  Simply return the goods to us in the condition they were sent, along with original packaging, copy of the original invoice and a covering note explaining which product you require in exchange.  If you require any advice with regards to which of our products will be suitable for your requirements, please call our sales team. No returns will be accepted after 14 days of receipt from the purchaser.

When returning goods for refund or exchange please ensure that you retain your proof of postage.  Unfortunately, we cannot be held responsible for goods that are damaged or lost in the post.

Many of our items are cut to each customer's specifications as part of a bespoke ordering service including fabrics, bias bindings, cords etc; therefore we cannot accept returns or exchanges on any of these particular items unless purchased by the roll. (Please see below for further details)

Please note that all of our fabrics are cut to each customer's specification as part of a bespoke ordering service, therefore we cannot accept returns or exchanges on any fabric (including those purchase on the roll.) We offer a sample service which we would encourage you to utilise if you are unsure whether a specific fabric will meet your requirements. If you have not taken advantage of our sample service prior to purchase we will be unable to offer you a refund if a particular fabric does not meet your requirements. We are only able to offer a refund on fabric orders in the event of damaged or defective goods; please see below for further details. We strongly suggest that you check your measurements prior to completing your purchase as we are unable to accept fabric returns due to incorrect measurements or errors made on your initial order.

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route.  Please contact us if this does happen so we can take the matter up with our delivery people. All damaged or defective goods must be returned to us in accordance with our terms and conditions regarding returns and exchanges. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us within 14 days to arrange for a replacement to be sent to you.  In accordance with our terms and conditions, no damaged or defective items will be received for a return or exchange after 14 days, as these will be deemed to have been accepted by the purchaser.

Any bespoke goods that have been cut, washed or processed by the purchaser will be deemed to have been accepted by the purchaser, so therefore under no circumstances can a refund or exchange be offered.

Any large bulk buy purchases that have a special discounted price applied are not returnable unless defective. Any items that are specially ordered in for a customer are also non returnable. This does not effect your statutory rights.

In order to assist you in selecting the perfect product we are pleased to offer a sample service on all of our fabrics and many of our haberdashery products.  All of our samples are charged at £1.50 each, we are unable to offer complimentary samples.  For more information please view our samples page and see FAQ section. Postage costs for samples are as follows:

Within the UK - free

Unfortunately, we are unable to accept internet orders for samples outside of the UK. If you are outside of the UK and wish to order a sample, please email us on sales@calicolaine.co.ukv so we can provide a PayPal invoice for payment.

We do supply the above organisations. If you would like a credit account with us please fill in an application form found at the bottom of every page under the helpful links tab. If you don't wish to open a credit account you can still order online as normal with us. 

From time to time we will run promotions offering a discount by way of a promo code, free uk postage event or individual marked down prices. These offers and codes are only available for online orders and will only be honoured between the times specifically stated. We are unable to extend the discount for any reason and reserve the right to withdraw or change the terms of the offer at any time, without prior notice. 

Please note that we are unable to apply discount codes retrospectively. If you are experiencing difficulties with processing your discount code, please contact us prior to making payment so we can take steps to rectify the problem for you. Once completed, all orders are final and cannot be amended so please ensure that your order is complete and discount codes have been applied as we will not be able to deduct discounts once your order is processing.

Whilst every effort has made to accurately simulate the colours of our products, due to differences in screen resolution actual colours may vary. Images are intended as a guide only and it is recommended that you order a sample of your chosen product prior to purchase. All images are subject to copyright. We are not able to offer a colour match by telephone and will always recommend that customers order samples of fabric prior to purchase.

From time to time, manufacturers will change the style and design of their product, for this reason we cannot guarantee that the item you receive will be identical to the picture shown. Zips are all manufactured by YKK, Opti and KSB; we cannot guarantee that the item you receive will  be identical to that photographed nor can we guarantee that the zip you will receive will be branded as shown.