It has been a very busy 11 months here at Calico Laine, we have been working tirelessly to provide a modern, sleek website for all of our customers to enjoy. We sat down with our team and several of our loyal customers to find out what we could do differently from what is already out there on the market and what changes we could implement to improve our current Fabric-World website, the feedback that we received was alarming, we knew what we had to do and what key aspects we had to work on and change. The main things that we took onboard to improve usability was page speed and site navigation, we found these to be the two most important factors and something we had to get in place straight away, we now feel we have got this right and hope that it makes your user experience a lot easier. After further market research we decided to improve the general look and layout of the Calico Laine website and give it a fresh and friendly feel, incorporate this with the ease of the navigation and page loading speed and we feel we have built a site that can rival any other Fabric or Haberdashery website on the market today. Our new live chat feature is proving to be a very popular and efficient addition to the site, this gives you the opportunity to ask us a question instantly rather than having to email and waiting for a response or even having to pick up the phone. We have several live chat operatives online at one time all of which are fully qualified to answer your Dressmaking or Fabric questions. The last two improvements I would like to share with you are the returns and gift voucher facilities we now have in place. The returns are all managed through your account, you can request a return on all or certain products although not all of our products are returnable, you will then receive an update via email and through your account itself determining if your return has been accepted or declined once this is done you will be able to print a free returns label from within your account, the process could not be easier. The gift vouchers can be purchased through our website and can either be send via email to another recipient or to yourself. The gift vouchers last around 12 months and can be applied at checkout using the code provided to you, you are also able to check the status and how much credit is left on your gift voucher through your account once you log in. As you can tell we are very pleased with what we have achieved here at Calico Laine with our new site and value our customers opinions, if you have any suggestions or features you would like to see applied to the site please don't hesitate to get in touch with one of our team. Calico Laine