As a UK Craft Supplier, here at Calico Laine, we recognise how many people there are that enjoy dressmaking and how many people love making hand crafted works of art as a hobby. As a result of this we not only have our two stores open to the public but our website so that everyone within the EU has access to our unbeatable prices and gorgeous products. Within our store, our staffs main priority is not only serving our customers but getting to know them, learning about the products they will go home to make and giving them the best customer service they can because they understand what the customers not only need but want! Being a Uk Craft Supplier, we know that to give good customer care we need to deliver on what we promise. When you first create an account through our website we will ask you if you would like to sign up to our newsletter (which means ticking the box), by doing this we will regularly send you emails with deals you can't say no to! If you know you will be using our website faithfully this is definitely worth while as it will save you lots of money, but you do need to remember to tick the box otherwise you will miss out on this great opportunity. Recently we decided that our in-store customer also need rewarding which is why in both of our stores, Neston, Cheshire and Liscard, Wirral we have newly introduced a new loyalty scheme. Our new system allows customer to get 10% off all year round on EVERYTHING! The benefits of having one of our loyalty cards is that you don't have to spend a certain amount for your discount to come off, there is no minimum spend and if you choose to give us access to your email address we will send you spontaneous emails which will include special offers to use either in store or on our website. Our only 'catch' is paying an upfront, small fee of £10, which lets face it, is nothing when you will receive a fantastic discount of 10% ALL YEAR! If you like this idea and you are regularly coming to either of our stores you can also purchase additional years for ONLY £8 per year (3 years maximum). However, there are a few things to note if you wish to keep one of our loyalty cards in your purse, the main one being that if you have only paid the upfront fee of £10 your card will expire exactly a year from the start date written on your card. If you do notice your card is coming to the end of it's final year, as stated previously, you can purchase additional years BUT if your card is past the expiry date you will have to pay another fee of £10 to start again. Also, our loyalty cards can only be used by the name stated on the card and upon using the card we will ask you to match the signature on card/file with EVERY purchase. If you are interested in our new loyalty scheme we welcome any questions you have, so you can either come into our stores to ask them or if you're in a rush just drop us a message on Facebook and we will get back to you as soon as we can!